WestJet Airlines announced Friday that the Canadian air carrier will reverse its decision to reconfigure planes with tighter seats, after videos went viral showing frustrated travelers’ knees pressing against the seat in front of them due to cramped spaces.
In the reconfigured layout, which rolled out in late October on select Boeing 737s, space between rows was reduced to 28 inches to accommodate an extra row of seats. WestJet also made economy class seats non-reclinable, offering passengers the option to pay extra for adjustable seats.
In a news statement, the company said it will reverse what it called the “densified seating” by removing the additional row of seats.
“Following a review of operational data and feedback from guests and WestJetters, the airline will return to its prior standard seat pitch for economy cabins on these recently reconfigured aircraft by removing one row of seats,” the company said.
Credits: WestJet
