In a message to its staff on September 5, the Air India CEO said that noted that airlines routinely face a mix of controllable and uncontrollable operational scenarios.
Amid incidents involving some of the company’s aircraft in recent months, Air India CEO Campbell Wilson has said that the “incidence rate is entirely normal” considering the size and scale of the Tata Group-owned carrier.
In a message to its staff on September 5, the Air India CEO said that noted that airlines routinely face a mix of controllable and uncontrollable operational scenarios. However, he emphasized the need for transparency, saying that Air India has increased efforts to remain transparent to its customers.
“In the short term, though, it naturally results in an uptick of news coverage, and with more than 1,200 departures every single day – nearly one every minute – across the Air India Group, it can seem like a lot. In the context of our scale and size, however, the incidence rate is entirely normal,” Wilson said in his message to employees.
The Air India CEO said that his company has been more transparent than usual in the recent days.
“When the spotlight is on us, it’s crucial to offer timely, clear and accurate information and the right context. So, over recent weeks, we have been even more transparent than usual in reporting incidents and events, however small,” he said.
Since the Tatas acquired Air India and AI Express in January 2022, restoring the Maharaja’s lost glory has remained one of the toughest challenges in contemporary aviation. Three-and-a-half years later, AI continues to navigate multiple operational and regulatory hurdles.
The DGCA has fined Air India on several occasions over various violations. Wilson noted that AI is not the only airline facing regulatory scrutiny, and every carrier encounters similar challenges from time to time. He hi ..
Following the Ahmedabad crash that claimed 260 lives, AI scaled down operations after June 12 to implement enhanced aircraft checks, with plans to restore all international flights next month.
Wilson said in his message to employees: “Our performance continues to improve thanks to the collective efforts across the organization,” citing better on-time performance and baggage handling.
“We’ve empowered our front-line teams to offer e-vouchers to customers for service shortfalls, such as mishandled baggage, and are working to extend this to cabin crew, enabling them to provide on-the-spot resolution to customers during their journey,” he added.
Credits: Air India
