Gaynor Loguello, 64, said the airline offered little help when the 23:25 flight on Saturday was cancelled because the cabin crew had been traumatised after dealing with unruly passengers on the inbound flight.

Ms Loguello said she saw two women who appeared to be drunk escorted from the plane before the cancellation resulted in chaos.

An EasyJet representative said the incident was outside of the airline’s control and it had “worked to minimize the impact of the disruption”.

Ms Loguello, from Greasby, had been travelling with family, including two grandchildren aged one and two.

She told BBC Radio Merseyside she had spent a “fabulous” week in the Spanish resort before her “horrendous” return journey with her family.

The family had been queuing to board the flight, which was due to leave at 23:25 local time, when Spanish police passed by the queue.

“We heard shouting and screaming from the plane and then we realised we weren’t going to be boarding,” she said.

The retired teaching assistant said she saw police remove the unruly passengers before the captain announced the crew were traumatised by the incident and the flight was cancelled.

“We were just told to use the app and book another flight, but none were available until Wednesday,” she said.

She said ground staff were unable to help and passengers were directed to the airline app and told to leave the airport.

‘Just abandoned’

“We understood how the crew must’ve felt and why the captain cancelled the flight but we were just abandoned,” Ms Loguello said.

She said the family of eight were not offered food or water and had to spend about £2,000 on credit cards for nearby hotel rooms, food, taxis and hire cars.

The family were finally able to secure a flight home on Monday after speaking to someone on the phone but had to fly to Gatwick and hire a car to drive to Liverpool airport, a journey which took 12 hours.

“It was horrendous, just awful,” Ms Loguello said.

“EasyJet have been dreadful. There was no interest in any of their customers.

“After a lovely week away with our family it just ruined the holiday.”

In a statement an Easyjet spokesman confirmed flight EZY3382 from Malaga to Liverpool “was unable to operate due to a disruptive passenger incident on the inbound flight”.

The representative said the crew has a responsibility in line with safety regulations to declare if it does not feel fit to operate.

Easyjet had provided options to rebook or receive a refund as well as hotel accommodation and meals, and offered to reimburse any customers who booked their own, he said.

“We always want to ensure our customers feel supported and so we are looking into these customers’ experience at the airport with our ground handling provider at Malaga,” the spokesman added.

The post Family ‘abandoned’ after late-night flight cancelled first appeared on AircrewNews.com.

Repairs will be managed notably at Thales’s new state-of-the-art avionics MRO facility in Gurugram, India, located near the Delhi airport, which is designed to handle the increasing demand for avionics support, featuring advanced technology to streamline repair processes and ensure high levels of fleet availability. Thales’s skilled technicians specialize in maintaining complex avionics systems with repairs that meet stringent safety and regulatory standards.

IndiGo has also extended a five-year contract with AvioBook, a Thales company, for AvioBook Flight —the only Electronic Flight Bag solution currently authorized for paperless operations by the Directorate General of Civil Aviation (DGCA). In use across the entire IndiGo fleet for over a year, AvioBook Flight has already helped significantly reduce consumption of paper usage annually thereby advancing environmental sustainability goals and streamlining flight operations on over 2,000 flights every day.

“We are pleased to partner with Thales, a leading aerospace company trusted worldwide for its expertise in avionics support, to augment IndiGo’s maintenance and repairs capabilities. With IndiGo’s growing scale and fleet, this association aligns with our commitment to offer a hassle-free and safe flying experience to our customers, while ensuring operational excellence and reliability,” said Parichay Datta, Senior Vice-president, Engineering, IndiGo.

“This strategic partnership with IndiGo underscores our commitment to delivering airline world-class avionics support and services. Our new MRO facility in India increases Thales’s ability to provide a swift, reliable service, backed by the power of our global organization, to meet the evolving demands of the Indian aviation industry,” said Thomas Got, Vice President, Aviation Global Services, Thales.

Credits: IndiGo Airlines

The post Thales, IndiGo sign MRO deal for A320 family first appeared on AircrewNews.com.